Tuesday, March 19, 2019

$62.5 Million announced in settlement credits for Spectrum customers

New York State officials have announced that Spectrum (formerly Time Warner Cable) has begun to issue credits to New York consumers under Charter Communications, Inc.’s 2018 settlement agreement.

Under the terms of the settlement, Charter is required to issue monetary relief to qualified subscribers and offer certain video streaming services at no charge:

• Current subscribers who subscribe to both internet and cable television from Spectrum will have a choice of either three (3) months of HBO OR six (6) months of Showtime. (Note: This benefit is available to subscribers who do not already subscribe to both of the offered services through Spectrum.)

• Internet only subscribers will get one (1) month of Spectrum TV Choice streaming service—in which subscribers can (depending on their location) access broadcast television and a choice of 10 pay TV networks—as well as access to Showtime for one (1) month.

It is estimated that qualified subscribers will receive $62.5 million in bill credits. Subscribers will not have to fill out any documents to obtain the credit, but must contact Spectrum to receive the streaming services.

Consumers will have until May 30, 2019 to select the no extra charge premium services.

Charter delivers its TV, internet and voice services to residential and business customers through the Spectrum brand.

For more information, on this settlement and your rights thereunder, click here.